Privacy Policy

Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Post: Unit 1 Meadow Farm, Old London Road, Knockholt, Knockholt, Kent, TN14 7JW, GB

Telephone: 07793316729

Email: info@we-cnc.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Records of meetings and decisions
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses

We collect or use the following information for service updates or marketing purposes:

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Health and safety information

We collect or use the following information for recruitment purposes:

• Contact details (e.g. name, address, telephone number or personal email address)
• Copies of passports or other photo ID
• Employment history (e.g. job application, employment references or secondary employment)
• Right to work information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Relevant information from previous investigations
• Customer or client accounts and records

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

The processing of the customer\’s Full Name, Email, and Telephone Number is lawful under Legitimate Interests because: The Interest is Legitimate: As a commercial entity, it is a fundamental business interest to respond to and manage enquiries from potential customers interested in purchasing our bespoke CNC goods and services. The Processing is Necessary: The collection of this specific, minimal data is essential for communicating the quote, technical details, and delivery information (full address is only taken if we either need to: a) calculate a delivery fee, b) arrange a delivery, c) undertake a site visit or d) install items the client has ordered from us – tasks that cannot be performed without the ability to personally contact the enquirer\/customer. The individual has initiated contact and expects a response. The data collected is non-sensitive, used only for the purpose of the initial request. The clear and immediate benefit to the customer (receiving their required information\/quote) far outweighs the minimal privacy risk of providing their basic contact details. We CNC will therefore rely on Legitimate Interests to process this specific personal information for the purposes of responding to and managing customer enquiries and delivering and installing goods ordered by the customer.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

The processing of the applicant\’s name, address, contact details, and CV is lawful under Legitimate Interests because: The Interest is Legitimate: It is a core function of any business to recruit the best talent effectively and efficiently. The Processing is Necessary: Without these details, we cannot assess, contact, or formally hire the candidate. The candidate has initiated the process with a clear expectation that their data will be used for hiring. The processing is entirely in line with this expectation and offers them a clear benefit (a potential job). The impact on their rights is minimal, and standard safeguards are in place.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

The processing of personal information for dealing with queries, complaints, and claims is lawful under Legitimate Interests because: The Interest is Legitimate: It is a legal and commercial necessity to respond to and document customer issues to maintain product quality, uphold reputation, and manage legal\/financial risk. The Processing is Necessary: We cannot investigate, communicate, or legally defend a claim without knowing the identity of the individual and the specifics of the issue they have raised. The Individual\’s Rights are Not Overridden: The customer initiates the process and explicitly expects their data to be used for resolution. The purpose is highly focused and the benefit to the individual (resolution\/redress) significantly outweighs the minimal privacy risk posed by processing their complaint details under secure conditions.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you
• Publicly available sources
• Previous employers
• Suppliers and service providers

How long we keep information

We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we will retain your enquiry information for a period of 12 months from the date of your last communication. If you become a customer, we will keep your data for longer to satisfy our contractual and legal obligations. Once this retention period is over, we will securely delete or destroy your personal data.

Who we share information with

Data Processors

Jones Hunt Keelings – Accountant

This data processor does the following activities for us: They process our payroll information.

Google Workspace – Cloud Service Provider

This data processor does the following activities for us: Google Workspace is a cloud-based productivity suite which hosts and manages software and data storage. Google cannot process this data for its own purposes.

Others we share personal information with:

• Relevant regulatory authorities
• Warranty and guarantee providers
• Suppliers and service providers

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google Workspace

Category of recipient: Suite of cloud-based productivity and collaboration tools

Country the personal information is sent to: USA and Europe

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google Workspace

Category of recipient: Suite of cloud-based productivity and collaboration tools

Country the personal information is sent to: Europe and USA

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

This privacy statement was last updated on 15th October 2025